Product Description
This practical overview of current human resource knowledge addresses such crucial HR issues as retention of qualified staff, rising health-care costs, and appeasing a workforce that increasingly values flexible work arrangements. Included is valuable information for HR professionals at small or emerging companies, and senior HR professionals seeking to ensure that their activities are linked to their company's overall strategies and goals. Also included are "Lessons from the Trenches" vignettes presenting instructive and personal advice; 17 sample forms such as an "Application for Employment to Employee Counseling," and an "Accident Investigation"; and 23 figures illustrating everything from "Factors Posing a Threat to Employee Retention" to "Types of Health Benefits Offered by Employers." FAQs throughout the text relate advice from experienced HR consultants and practitioners. ... Read more

Customer Reviews (2)

Very Informative
Very well written and applied. Great book for a quick understanding of the HR system.

Great Book For Human Resource Basics
This is a great book for anyone starting out in Human Resources or someone that runs their own small business.I use this book with my company Laurel Placement to help with basic and more in depth behavioral interviews it spells out what to ask and what NOT to ask to protect yourself or your company.It also has some great basic forms and checklists, and How-to's that cover a vast amount of the HR function.
... Read more

Product Description
If you want to take your HR career to the next level or you're aspiring to become a human resources executive, then you MUST know the unwritten rules for HR success. Are you ready to discover HR career advancement strategies your company doesn't tell you about?Now you can find out. In this ground-breaking book, Alan Collins, former Vice President of Human Resources at PepsiCo, reveals blunt, no bull, un-sugarcoated secrets for enhancing your career as an HR professional.Find out what it really takes to attain the success you've always dreamed of in Human Resources. Dig into this book and you'll learn:

*The real secret to impressing your business leaders as an HR professional.
*The awful, brutal and unpleasant truth about advancing your career in HR.
*Sneaky, but brilliant little ways to use LinkedIn to boost your HR career.
*Steps you should take to avoid getting insulting 2-3% merit increases.
*How to use the Tiger Woods' career model to move your career forward.
*The P.O.W.E.R. formula that makes great HR jobs come to you served up on a silver platter.
*What to do when you mess up in HR and still come out ahead.
*How 70% of all HR jobs are really filled -- no matter what your company tells you!
*Why you need to embrace the F-word and use it regularly.
*How to make more money and build your wealth faster in HR.
*The 5-minute time investment you must make to avoid sabotaging your career.
*Networking strategies that apply just to HR professionals.
*Your G.R.A.N.D. circle of relationships, including two people you must always keep on speed dial.
*And much, much more. ... Read more

Customer Reviews (9)

Different and worth a buy
There are many books which one refers back from time to time. I purchased this book with a bit of skepticism since I was aware that this book will not be enriching me with 'so-called' HR knowledge as I gathered from author's blog.

Book is divided into 3 different categories containing a total 21 subcategories. Basically these 3 categories are:

1) What your Boss can't/won't tell you (9 subcategories like: what after you mess up, 5 minute weekly career investment, how to ace your own review etc.)
2) Attract better HR opportunities (6 subcategories like: Leading & not waiting, how to use everyday meetings etc.)
3) Engaging other for your HR career (6 subcategories like: how to for HR networking, HR Godfathers etc.)

I found myself going back to this book more often because this book was the only 'mentor' I could find at times for a honest truth. Many a times anecdotes themselves made understanding some processes much simpler. It helps to have practical tips and guidance on day to day issues like how to handle meetings, or how not to speak up. Then books also beautifully captures actions an HR professional needs for a fulfilling long term career.

I got my worth of book from 1 small anecdote in the book wherein one HR Manager was complaining about laid-back attitude of her Boss. And she was advised that 'you have many brilliant ideas which actually doesn't require senior mgmt approvals, so what are you waiting for?'

I recommend this book.

Wow!!!! Love it!
What book!I couldn't put it down! Mr. Collin's intentions were evident; to educate, enlighten, reveal andempower those who want more for their HR career. He also manages to debunk and challenge many scripts that we have embraced along the way.

This book covers so many topics. It will appeal to the sensibilities of the entry level, mid-level and seasonedHR Professional.It's certainly a truepractical guide for navigating your HR career. While this book caters to HR professional please note the principles, advise and stories transcend HR. Great book!

This is a MUST READ
Alan shares his experience in a true down to earth style that reflects the true world of HR. This is a MUST READ for anyone in the HR field, especially those just entering into it. If you are just starting out in your HR career, Alan has some very insightful thoughts that can give you a jump start and put you way ahead of your competition! Read on!!!

Not a big fan of HR books, but this one is the exception.
In general, I am not a big reader of HR human resources books.The ones I have read, I have found to be too academic and full of theory that is hard to follow, much less apply.They all have proven quite forgettable.This book is different which is why I was compelled to write a review."Unwritten HR Rules" was written in a conversational, "plain speak" fashion that used real life examples.The author brought texture to the content.I could project myself into the situations; they seemed very relevant and applicable to me and my challenges.The quality of the advice coupled with the examples taken from Collins' seemingly endless experiences in HR makes this book memorable.

Read this book every two months
Awesome book.I like the fact that in the book Collins gives you principles that you can adapt to your own HR career situation and lots of illustrative examples.For instance, in marketing yourself and youraccomplishments, he talks a great deal about playing to your strengths and gives some greatexamples of HR people, who you can identify with, who have done just that.He talks authentically about his own successes and failures and in a way that you can learn from. Read this book once, quickly. It should not take more than a couple of hours.Mark out the sections that appeal to you.Then go back to it every two months or so and read it again or at least the highlighted sections. Figure out how you can adapt and USE the points he makes. And then you will get the full value of this great book. ... Read more

Product Description
Now you can develop a solid, practical understanding of today's human resource management (HRM) concepts and principles with this single source for contemporary cases, exercises, incidents, and skill builders. HUMAN RESOURCE MANAGEMENT APPLICATIONS: CASES, EXERCISES, INCIDENTS, AND SKILL BUILDERS offers a hands-on approach to learning HRM with cases drawn from actual events in real organizations, and unique skills builders and exercises that focus on the practical abilities most important in HRM today.This book is the perfect complement to your primary human resource text in any introductory HRM course. A fresh emphasis on problem solving and critical analysis equips you with long-term skills that are important for success at any level of study. Timely examples are drawn from a variety of organizations, including today's growing service sector to provide you with a diversity of experience. The book's timely topics prepare you for traditional HRM situations as well as today's more controversial issues, such as telecommuting, alcohol and drug abuse on the job, and discrimination. With exercises designed for a single class period and a new comprehensive term project, you'll find opportunities to apply and refine your HRM skills for success within your introductory course and your career that follows. ... Read more

Customer Reviews (5)

Speedy Delivery
Textbook arrived quickly and in the condition advertised.Easy to follow textbook layout.The cases are interesting and informative.

A Bonus!
This is a perfect piece to accompany the Strategic Management book by Mello. By reading, evaluating, and understanding complex HR issues, this case study book brings the issues to the surface. It's an easy read, but also quite informative! Love it!

Human Resource Management Applications: Cases, Exercises, Incidents, and Skill Builders
The book arrived in 4 days.It was in excellant condition too.Human Resource Management Applications: Cases, Exercises, Incidents, and Skill Builders

great stories and questions
This book has realtime stories of what happen in Human Resources and then ask you to answer questions about hoeyou would handle them. practical advice for the future health care manager.

Item was Great - Service not so much.
The product was great and exactly as described but the service I did not like, I had a problem with USPS and the seller did not reply to my emails when I asked them for help to solve problem. Eventual did get my book though and all else was good. ... Read more

Product Description
Get the tools you need to build a successful human resource management system!

Learn about organizational policies and procedures, nondiscrimination/affirmative action, recruitment, hiring, termination, compensation, supervision, employment conditions, administration, and volunteer policies--the framework for developing a comprehensive human resource management system for paid employees, volunteer workers, and outsourced work. This practical guide has handy features like sample policies, procedures, and forms that can be easily adapted to individual nonprofit organizations of any size, and it uses checklists extensively, enabling you to perform a step-by-step implementation of a complete, up-to-date human resource management system. ... Read more

Customer Reviews (2)

Where is the CD?
After reading the job description, I assumed that this book came with a CD loaded with sample policies.Yet when I received it, it was only a book.So beware - if you want some sample policies on a CD, this is not the book for you.

D. Linke review of Human Resources Policies and Procedures
I have used forms and checklists from this book most recently with a large arts organization.We got excellent results because the materials are well-indexed, easy to understand, and easy to adapt for immediate use.

Every leader we have worked with involved in either nonprofit organization accountability or in competition for funding and other resources benefitted greatly from having this book within ready reach.

David R. Linke, Ph.D
Management Consultant
Leadership Professor ... Read more

Product Description
The best-seller Managing Human Resources covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory, takinga practical approach focusing on critical issues and successful practices. Users and reviewers of the text praise itspleasant writing style, user-friendly design, and highly effective examples. In fact, over 500 different organizations from a variety of settings are used as examples to illustrate key points. The Highlights in HRM examples provide exact illustrations of organizational practices and policies. Important issues and critical trends are spotlighted in each chapter and reflected in the comprehensive and chapter ending cases included in the text. . Managing Human Resources balance of theory and practice, hands on activities, applications, and examples willhelps learners develop the competencies to understand and help their organizations create a sustainable competitive advantage through people. ... Read more

Customer Reviews (33)

Great resource
This book is a great resource.It is full of useful information and easy to read and understand.Great buy!

Efficient delivery
My book was delivered when promised without delay. I am fully satisfied with the product received and the price was amazing! Thank you.

Text book
This book came in good conditon like the seller described it and it worked just as well for class even though it was the 14 ed and they were using the 15th edit still had pretty much the same information just the 14th ed is much cheaper that was the only difference in it

Bad Shipping Response Time
this seller was very unresponsive and it has been 11 days now and my order hasnt even been shipped yet. I wouldnt reccomend anyone use this seller to purchase this book

More please.
This text is wonderful for the most basic concepts of HR, but I wanted to learn more. The publisher website is supportive though. ... Read more

Product Description
CASES IN PUBLIC HUMAN RESOURCE MANAGEMENT is a collection of 30 actual case studies (with only names changed) with anemphasis on the social and ethical concerns of public managers as well as the impact of 9/11 on the field. ... Read more

Customer Reviews (3)

Eye opener!
This book helped me see the different true cases regarding national issues such as race discrimination.Helpful also in writing my midterm essay.I would have benefited widely from reading the true outcomes of each case cited in this book.

Good Reponse!
I really looked forward as always purchasing from Amazon, they have the most respectable sellars, I really appreciate all that they do for students just like me!!

Thanks, Flossie M. Lang
North Carolina.

Made HR Class Much More Engaging
I used this casebook for the first time in a graduate-level public sector human resource management course in the Spring of 2007.I essentially structured the course around the case studies, using a basic survey text as a supplement.The student response was strongly positive.I had them do weekly writing assignments based on the cases, and we started each class meeting by discussing the cases.This approach made the subject matter much more real and practical to the students, and as a result they all excelled.If I have any criticisms of the book, they are: 1) many of the cases that are labeled as something other than a disciplinary matter are actually disciplinary matters.So there is less variety to the cases than a look at the table of contents indicates.2) For such a slim book, the price tag is quite high! ... Read more

Customer Reviews (3)

Human Resource Book
This was a good purchase. It saved me over $40 dollars from the used price of the book at my school. One thing I didn't know until I got the book was that it was going to be an international edition. Everything is the same, I just didn't know so it was kind of cool. I have never had one before

Business Law: The Ethical, Global & eCommerce Environment 13th Edition
I still have not received the book that I ordered.My account has be charged for it but as of today I still have not gotten it.This was supposed to have been delivered 3 weeks ago.I have sent 3 emails to the seller and have gotten no response.

Was surprised
I was surprised to receive this book in black and white, it's a text book for a class I'm taking.Otherwise it seemed ok, I suppose they just copied it and bound it.Not sure if I would order again. ... Read more

Product Description
This Unique Book About Human Resource (HR) Management Is Written Health Care Department Managers Who Must Relate To And Work With Their HR Departments And Must Manage Their Personnel. An Expert With 18 Years Of Experience In Human Resources Management, Author Charles M. Mcconnell Describes What The Function Of The HR Department Can Do For You, And Shows How To Get The Most Value Out Of An Organization's HR Department. For Each Topic Addressed, The Book Provides: Background; The HR Department's Responsibilities; Where And How HR Interfaces With The Line Management; The HR Responsibilities Of The Manager; And How The Manager Can Get The Best From The HR Function. ... Read more

Product Description

The future of the United States within the global world market depends more today than ever on its public education system.  Core to the success of public education systems within the United States is the effectiveness and the efficiency of the human resource function as part of the total educational process.  The ninth edition of The Human Resource Function in Educational Administration has been revised extensively, as well as expanded in scope, and new chapters have been added.  Without exception, all chapters contain important web links and cite recent research to guide informed decision making at the local school district level.

Customer Reviews (3)

The Human Resource Function in Educational Administration (7th Edition) (Hardcover)
As a doctorate student, my pockets are empty and books are expensive.The recent purchase was in great condition and I even saved a little time because a couple of chapters were already highlighted.I would strongly recommend doing business with this vender.The book arrived in a timely manner and again in great condition.

Human Resource Class
This book is very informative and is really up to date on the latest laws and trends in HR.However, it is a very dry read.

Human Resource Function
The first couple of chapters have a lot of information which leaves the reader overwhelmed and not quite grasping the point of the book: (chapter 1) The Human Resource Function in Perspecitve and (chapter 2) Strategic Planning and the Human Resource Function. At times the authors do not completely explain what they are talking about or mention something and never explain it. However, the remainder of the chapters are broken down into components of what the functions of human resource encompass. The chapters don't completely match the authors' list on page 4, but most of them are covered: information technology; recruitment and selection; induction; development; performance appraisal; compensation; employment continuity; and unionism. I was very confused after reading the first couple of chapters, but as I finished the book, I was able to go back and reread the first two chapters which then made more sense. ... Read more

Product Description
Managing Human Resources prepares all future managers with a business understanding of the need for human resource management skills.
Meeting Present and Emerging Strategic Human Resource Challenges; Managing Work Flows and Conducting Job Analyses; Understanding Equal Opportunity and the Legal Environment; Managing Diversity; Recruiting and Selecting Employees; Managing Employee Separations, Downsizing, and Outplacement; Appraising and Managing Performance; Training the Workforce; Developing Careers; Managing Compensation; Rewarding Performance; Designing and Administering Benefits; Developing Employee Relations; Respecting Employee Rights and Managing Discipline; Working with Organized Labor; Managing Workplace Safety and Health; International HRM Challenges
For readers interested in learning the fundamentals of human resource management skills through an approach that also makes the subject relevant to anyone who has to deal with HR issues, even those who do not hold the title of manager.

... Read more

Customer Reviews (7)

Good Book Purchase
the book i purchased was in the condition promised and was everything i expected it to be. great transaction. will do business again.

Very similar to 5th edition
I ordered this textbook because the course I was taking was written on this edition (4th) and college bookstore shipped the 5th edition. Both editions are similar however some of the "non-necessary" jargon and text was taken out of the 5th edition so having this edition made my course a success. There is a Case Study in the 4th edition that does not appear in the 5th so for other students looking for that Case Study I am sure the college got many emails. I had it all as I had both editions.

Great Book for my College Course
This is a great book currently been used for my HR Class. Prof. is giving the exam using the Exam Questions from the Database of the Teachers edition. I have it all the questions with the correct answers in case any one is interested. info@puertoricandelights(dot)com

Movin' up
This was the text required for my personnell management class. (200 level) I have the Bohlander 13th ed. which is a better text, being better organised. But after going through this book I liked it as well. The last chapter on international HR issues was especially helpful. I have adapted the expatriate worker technoques to address interdepartmental issues in my organization. I understand there will be a new edition out in June 2006. Perhaps it will be better organized.

Beware
The book was a copy of the textbook. The print quality is so bad it looks like the words are disappearing in front of your eyes.
... Read more

Product Description
(Pearson Education) Uses a managerial perspective to deal with the interaction between strategy and human resources. Offers extensive examples of applications of strategic human resource management in specific companies. Features a specific conceptual framework comprised of a mission statement and nine corresponding chapters. Softcover. DLC: Personnel management. ... Read more

Customer Reviews (1)

School Book
I had to purchase this book for my Human Resource Management in the Public Sector class. The book is a bit hard to follow however, I have found that some of the concepts in it are new to me and should prove to be useful. ... Read more

Product Description
This best-selling HRM text is designed to provide authoritative and accurate information on HR-related responsibilities and personnel management by focusing on practical applications, concepts, and techniques that ALL managers can use in business.

Managing Human Resources Today; Managing Equal Opportunity and Diversity; Mergers, Acquisitions, and Strategic Human Resource Management; Personnel Planning and Recruiting; Selecting Employees; Training and Developing Employees; Performance Management and Appraisal; Compensating Employees; Ethics, Employee Rights, and Fair Treatment at Work; Working with Unions and Resolving Disputes; Improving Occupational Safety, Health, and Security; Managing Human Resources in Entrepreneurial Firms; Managing HR Globally; Measuring and Improving HR Management’s Results  
 
MARKET: For all human resource personnel and managers.
  ... Read more

Customer Reviews (2)

HR Management
Book was in good condition - had quite a bit of highlighting and notes, but overall was in great shape.

Book
The book arrived as promised. The condition was excellent, it looks brand new, no markings. Thanks! ... Read more

Product Description
There is no greater asset to a company than its employees. Learn how to maximize a firm’s potential through identifying and keeping your ideal workforce. The eleventh edition seeks to introduce students to the world of human resource management.  Today’s human resource professionals are not focused solely on administrative tasks.  Rather, they work in all levels of the organization, and are aligned with the strategic goals of the firm.  The eleventh edition of Human Resource Management reveals this strategic function in a practical, realistic manner yet maintains a balance of pragmatism and theoretical concepts. This edition has been updated to reflect the most recent research and technology. New developments in the field of Human Resources are discussed through HRM in Action, and the text has been updated to include the latest trends in today’s offices.
HR Business Ethics, Social Responsibility, and Legal Considerations; Staffing; Human Resource Development; Performance Management And Appraisal; Compensation; Employee And Labor Relations; Operating In A Global Environment
  Learn how Human Resources can be an integral part of any firm’s winning strategy. Finding and keep the right talent for your organization can be the competitive edge that every business is striving for.

... Read more

Customer Reviews (3)

Why not buy older version?
As always it depends on your teacher, but hey the older versions of the book have the same content...I would go that way next time.

Human Resource Management
easy to understand; well organized with a lot of examples and study cases; great help with online chapter quizzes.

Textbook for a BUSN 400 class
Standard 400 level Business Major book. Wouldn't recommend for non-majors. Offers the same perspectives as many others, but better examples and diagrams. ... Read more

Product Description

Customer Reviews (2)

A classic in the field
Although it has a long and rich history, HRD has emerged only recently as a distinct discipline and field of practice. This book provides an review and synthesis of how many fields (psychology, economics, systems theory, and others) have contributed to the development of HRD. In so doing it details how these fields, along with a growing body of research, have contributed to the development of the theoretical and philosophical foundations and HRDs emergence as a unique discipline.This is not a quick "how-to" book but rather a scholarly examination of the core beliefs, values, worldview, and principles that are the framework for HRD. It will be of primary interest to academics, scholars, and researchers. It also offers reflective practitioners the opportunity to re-examine the beliefs, values, and approaches that guide their work. The book is logically organized, well written, and replete with diagrams, models, and graphics that illustrate and clarify key concepts. Sure to become a classic text and reference, I highly recommend it to anyone who seeks to develop a deeper understanding of Human Resource Development.

A must-have for every trainer's library.
I've waited 15 years for a training/HRD text to do what this text does:Give a total comprehensive view of the practice of human resource development.It's a must-have for every training professional's library. ... Read more

Product Description

Personnel costs make up 75 to 85 percent of the typical school district budget. Because personnel are so important to the achievement of the goals and objectives of an educational system, human resources administration is of central importance.

The new fifth edition of Human Resources Administration allows those studying the field to learn relevant laws and policies, explore the application of computer technology, and discover successful collective negotiation strategies. For further success, this text helps readers develop integrated planning processes and communication systems while fostering a relationship of mutual respect and cooperation among the staff, the administration, and the school board.

Customer Reviews (4)

Great Buy
This textbook arrived quickly and in perfect condition.Additionally, I have found the book to be an easy read, thoughtfully organized, and helpful.

Human Resources for Educators
Human Resources Administration: Personnel Issues and Needs in Education (4th Edition)

This book is used in a principal certification program at a 4 year graduate school.The text is current and covers all of the issues that educators at any point in their careers must muddle through.It offers 3 short case studies at the end of each chapter and a summary of the chapter.Each chapter has clear learning objectives,with tables and charts that are easy to understand.

I would recommend this book to all graduate students in education, as it covers not only school districts, but also issues such as evaluations, strategic planning, collective bargaining and compensation issues.

It tells about the legal authority for states to act on behalf of the community in educating its children in public schools.I believe it is a thorough and cogent book that will assist professors with scenarios about real life work as principals.

Not As Good As Rebore's But Well Put Together
I find this book rewarding, but maybe a bit too undescriptive.For rising school administrator, the need for a well-paced, info-packed textbook on personnel administration looms large.

If you get this one, please get another one if you can.

Human Resource Administration:Personnel Issues and Needs in Education (4th Edition)
The textbook is fairly general in its coverage of the issues comfronting human resource administrators in the educational arena today.Moreover, the book is totally lacking in the areas of labor relations, i.e contract negotiations and the interface of human resources with other components of the educational systems such as administrative/business services or educational services.While the book is written by renowned authors from the University of Arizona, their viewpoint is skewed because is appears that most of their information is drawn from their experiences with schools districts in Arizona, a right to work state. The best part of the book is the chapter on human resources adminisration: past present and future.
Overall, the textbook might be useful to someone who was new to the field of human resources and had no prior experience in the education field. ... Read more

Customer Reviews (1)

More wear than reported
While nothing major, since this book was listed as "like new," there was substantially more highlighting, earmarking, and underlining than expected. ... Read more

Product Description
Make human resources work for you. STRATEGIC HUMAN RESOURCE MANAGEMENT shows you how through its unique system of concept integration. Most human resources textbooks give you the theories without showing you the connections to real life. This textbook lets you see both sides of human resources: the theory and the application. That way, you will not only get a great grade in class, you will be on your way to success after college as well. ... Read more

Customer Reviews (7)

Wrong Edition
I received the wrong edition. I ordered the 2nd Edition, but got the 3rd edition

Very Wordy! LOL!
This book is great, but at the same time it is extremely wordy. It would be nice if it had more examples, case studies, charts and graphs rather than mostly words to convey messages. Personally, I am more of a visual person, so for me, this is over the top.

Mislead
The condition of the book was listed as new but it definitely was not.There were highlights and markings throughout the book.It was actually in good condition but like I said, definitely not new.

Strategic HR Management
The provider sent this out immediately - I thought I might not get the book in time for class but it was at my home in just a few days.I give the provider 5 stars for efficiency and timely delivery.I wasn't expecting the book to come from a company in Maylasia.The only problem that I've discovered in the book - and I have not asked classmates if their book has this - but there were quite a few typos in the book.Since these go through substantial editing, I wasn't sure if I had gotten a copy of the final version of the book.

Finally, an HR Text that Focuses on Strategy
This is a great textbook for the instructor that wants to focus on HR strategy.Practically the entire first half of the book deal with strategic issues.My only concern however is that it is woefully out of date - four years old - and some of the materials show it!I have used this text for several years in graduate classes that I teach. ... Read more

Product Description
Once thought of simply as the place where employee records are kept, today's human resources department has evolved into a manager of human capital. However, HR faces challenges - among them providing necessary services at competitive cost, enhancing productivity, and justifying budgets at a time when outsourcing firms threaten its very existence. Now more than ever, HR needs to position itself as a value-added partner that contributes to the strategic goals of its organization. This Third Edition of a human resources classic is the only book to provide a proven, quantifiable method for accurately measuring the productivity of all major HR functions. "How to Measure Human Resources Management" is nothing short of a must-have for HR managers - a tool that allows you to gauge the effectiveness of your department and communicate with senior management in the quantitative business language they understand.Thoroughly revised, this practical guide offers new chapters that show how to measure: intellectual capital; the effectiveness of the HR Web site - the employee handbook, retirement and benefits information, etc.; and, HR call centers and service centers.Now you can accurately measure virtually anything that needs measuring, from a specific task to the way your entire department is organized. You'll see how to support your managerial decisions - from how much HR staff is needed to how much to spend on HR services - with hard numbers obtained from easy-to-apply formulas and benchmark database examples. Authors Jac Fitz-enz and Barbara Davison expertly demonstrate how you can: evaluate all your human resources activities and costs, including: staffing, training, HRIS services, employee turnover, employee absence control, and the pay and benefits system; and, collect data on costs, time, and the quantity and quality of work.The book includes another new chapter on employee communications - which is at the heart of leading the new employee - as well as expanded coverage of the role of technology, now the driving force in HR management. The authors also offer guidance in linking HR activities to business objectives and, ultimately, to the organization's goals. In addition, they examine the future direction of HR and its likely prospects, problems, and payoffs in the new millennium.Direct, easy-to-follow, and remarkably insightful, "How to Measure Human Resources Management" is a resource no HR manager can afford to be without. Protect your HR department and prove its value with a measurement system that works.Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? How can you increase employee satisfaction and also benefit the organization? At a time when human resources managers are under great pressure to accurately measure job performance, defend their budgets against outsourcing, and even justify their own existence, answering questions like these is a necessary yet often difficult challenge. "How to Measure Human Resources Management" is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service - confirming your role in giving your company a competitive edge.This completely updated Third Edition of a classic HR text provides a wealth of new information, including: measuring intellectual capital and Web-based HR systems; connecting compensation to revenues and expenses; keeping management satisfied with the hiring process; assessing the value of outsourcing and call centers; measuring the effect of leadership and management development; and, understanding the costs of and reasons for absenteeism and turnover.Use "How to Measure Human Resources Management" to show top management in quantitative terms how the HR function contributes to your company's bottom line. ... Read more

Customer Reviews (5)

Medicion de resultados
Excelente libro para quienes en RRHH debemos demostrar con cifras los logros de nuestra labor.
Esta lleno de buenas ideas para tener una eficiente medida del desempeño del area de Recursos Humanos.

The pioneer in HR Metrics
Jac Fitz-enz is the man who started the "HR Metrics" revolution in the early 1980s and in this book he introduces the topic is a simple, easy manner that will appeal to the beginner and advanced readers. This is a book written primarily for the HR professional and therefore, some basic understanding of the various HR functions is assumed. If you're considering a primer on HR metrics or looking to buy just one book that will provide the basics as well as serve as reference, then this is the book. You may also want to consider the more advanced "The ROI of Human Capital: Measuring the Economic Value of Employee Performance" if you want a more in-depth understanding of the topic.

Fitz-enz divides the book to seven parts with the first part of the book (Part 1) focusing on "Why measure HR." These are arranged in 4 chapters that present a compelling picture for using and implementing HR metrics as well as several pointers on implementing viable and effective HR systems.

In each of the subsequent six parts, one of the main functions of human resources is discussed with specific chapters on all relevant HR activities and numerous metrics and detailed examples to demonstrate how to use and apply the metrics. The areas covered include:

Part 2: Hiring and staffing including workforce planning, recruiting and the hiring process.
Part 3: Compensation and benefits divided into a chapter on compensation and another on benefits.
Part 4: Training & development including e-learning; knowledge management; leadership and management development; career management; and organization development.
Part 5: Employee relations and retention with chapters on orientation; absenteeism and turnover; and labor relations.
Part 6: e-HR. The chapter on workforce analytics is excellent and probably the best introduction to the topic I've come across. There's also a second chapter on communicating and reporting outcomes.
Part 7:Alternative methods such as outsourced call centers and employee self-service.

Measure or be meagre
A practical model of measurment on which HR teams can build up on. A thought provoking primer but should be customized to suit each organization

Updated classic
This 3rd edition updates a classic HR book (originally written in 1984).New chapters on technology, outsourcing, etc. as well as revision of the basic chapters has kept this book on the forefront of HR "must haves".

The Most Practical Measurement Resource Available!
This book is a must-have for anyone concerned about cost-effective, value-added human resources results. It is the clearest, most concise work of its type. Anyone, regardless of their level of experience in humanresources, can quickly use the contents of this book to become immediatelymore effective in their workplace. ... Read more

Product Description
Human Resources are the most important resource that a firm commands and should be regarded as capital, a factor of production in which managers invest today in order to realize future profits. This book deals with the strategic implications of Human Resource Management as an important strategic asset and emphasizes its importance within the overall strategy of the firm. The book covers issues such as job design, evaluation, recruitment, training, career concern, and outsourcing and downsizing. The linkage between the various pieces of HRM policy are stressed and how the policies are related to management issues such as TQM, just-in-time manufacturing, and others. The book is aimed at the general manager, not the HRM practitioner and it stresses conceptual frameworks, not procedural methodology. ... Read more

Customer Reviews (4)

superb text in modern micro theory applied to human resource management
To get an idea what this text is about if you are an economist, or an economics student, start your reading in chapter 4 Employment and Economics. There you will realise that almost nothing you learned as an undergrad in economics - demand and supply, consumer optimization, neoclassical cost functions, monopoly oligopoly and competitive industries - will prepare you for understanding employment relationships. But the economics for which Oliver Williamson just got his Nobel prize will matter - and Kreps and Baron are wonderful expositors of this sort of economic theory....not in the abstract, but applied to employment relationships/transactions.

Employment is often an open-ended transaction, with the detail specified only as time passes (after the transaction has been entered into) and relevant contingencies arise - salaries/commissions in years ahead, future promotion prospects, future job assignments, etc. Just how these details are filled in depends on a system of interlocking factors and behaviors: decision making rights and privileges specified in law (common law or legislation or both), by explicit, but incomplete, contractual details, and most importantly by tradition and common practices that have evolved with some history. But why do these customs have any force? Why does anyone believe them? Well one problem in an employment relationship, on either or both employer and employee sides, is that as time passes and the relationship matures both parties may face large costs of switching to alternatives - alternative jobs, or alternative workers. Replacing and retrainingskilled knowledgeable workers may be costly, especially if it has to be done quickly in a time of high product demand - and those workers may know that; Finding alternative jobs with comparable pay and with comparable skillsin alternative locations may be costly for workers - and employers may know that. So each is very aware that the other party to the transaction might act opportunistically to extract something from them - either or both parties can get very worried about "hold-ups". So how does one protect against hold-ups when efficiency in employment depends on being able to adapt flexibly as well as to have workers and employers invest specifically in one another - iein the joint enterprise - since this makes you even more exposed to hold-ups. The answer - ie the needed protections - lie in the phenomena of "reputations". These reputation systems rely on history, culture (internal and external), customs, traditions, and shared beliefs expectations. Kreps and Baron are masterful analysts of the conditions under which reputations can, can't, and might be relied upon to offer guarantees.
A long way from demand and supply , non? And much more interesting.
So in the res t of the book your are going to have some amazing new insights - and examples - about internal promotion ladders, recruitment , retention, incentives, performance evaluation, performance pay, job design, unions, etc...all based on this new transactions costs theory of behaviour, and all richly and amply illustrated by many fascinating examples. Enjoy

The best book on strategic human resources I have ever read!
Baron & Kreps write with wit & grace, pulling together a vast amount of literature to make their point that human resource management is critical to a firm's success. In every chapter, they get to the pointquickly, writing for students in a way that faculty will appreciate.Theyretain the essence of the academic research on which their principles arebased, while focusing on what it all means for managers.I highlyrecommend this book.

A major achievement in an underserved field
Essential reading for both general managers and human resource executives, this book breaks new ground in several ways.

First, the authors present human resources as a critical part of a SYSTEM, integrated with thecompany's external environment, workforce, culture, strategy and productionmethods, rather than as an isolated or downstream activity.

Second, theybring insights from economics, sociology and social psychology to thetopic, in a powerful way.The four appendices alone (transaction costeconomics, game theory, agency theory and market signaling) are worth theprice of the book.

Third, they avoid the trap of "bestpractice", where an author looks at a few successful firms (GE? PepsiCo?3M?) and encourages others to imitate them.In contrast, thisbook offers clues to creating real and inimitable competitive advantagefrom a company's human resource management.

The entire treatment isreadable and rich in cases.

No-bull human resources
I had the fortune to have access to early versions of some chapters of this book, and it changed my opinion about human resources.They present the issues surrounding human resources management using frameworks thatcome from economics and organizational science, not from opinions andfeelings... ... Read more

Product Description
The management of human resources, says the author, holds the key to an organization's future success. HR people serve as strategic players, administrative experts, employee champions and change agents. Full of illustrations and examples from dozens of companies, this book show how HR professionals can operate in all four areas simultaneously. ... Read more

Customer Reviews (23)

HR professionals must read!
This book has important information about modern Human Resources. Not only theory but also some recommendations and examples.

HR Champion book
Timely delivery and nice book maintenance overall this was my first experience purchasing a book and it was good.

Still Relevant
I have used this book to describe to HR practitioners the roles of HR in an organization.Ulrich provides a great overview of the challenges and opportunities for HR.I just wish he had some practical experience in the trenches!Having said, that I still think this is a gem and remains highly relevant.

Very Good Book You Should Read
As a roll in HR or some one just begin study HR, you should read this book.

Outlining a future for HR
Author Dave Ulrich reflects an awareness that many professionals keenly feel: in these highly competitive times, they must either evolve or stagnate. His book tells human resource (HR) leaders how to assume more vital, strategic roles within their organizations. He makes a convincing argument that successful companies must elevate HR to the role of a strategic partner, to enable it to implement programs that support an organization's goals. Whether reading any book can put you in the forefront of hands-on transformation remains to be seen, but this volume certainly offers plenty of real-world case studies to back up its premise that HR professionals must step into a new, vital strategic role. Each company and each HR department is so different, however, that it may be challenging to apply some of these broad themes to specific situations. That said, the themes themselves ring true, although the book is now more of a classic than the innovative think piece it was when new. We recommend it especially to HR professionals as a comprehensive look at why you must conquer so much territory to keep your organization competitive.

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